Privacy Policy – HUB 38

 

The data controller under this Policy and the applicable legislation is: HUB 38 Ltd., UIC 208508561, address: Sofia, 38 “Ivan Vazov” St., floor 2, apt. 4, e-mail: hub38.offices@gmail.com

HUB 38 is committed to protecting the personal data of its clients and visitors in accordance with the General Data Protection Regulation (GDPR) and Bulgarian legislation.

This Privacy Policy explains how we process personal data, what type of information we collect, for what purposes we use it, the legal basis of the processing, when data may be shared with third parties, the security measures we apply, and your rights regarding your personal data.

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Consent

By using our website, you agree to this Privacy Policy and accept its terms.
For our Terms & Conditions, please refer here: Terms & Conditions.

We reserve the right to update this Privacy Policy at any time by publishing the revised version on our website. The updated Policy becomes effective on the date stated in the publication unless otherwise specified.

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How We Collect Personal Data

In this Policy, “personal data” means any information relating to an identifiable individual. We collect only the data you voluntarily provide, depending on the service and purpose of processing.

We may collect personal data through:

• Information provided during registration or account management on the HUB 38 website (name, address, phone number, username and password), used for legitimate business interests and communication.

• Information submitted when requesting or reserving our services through the HUB 38 website.

• Data provided through other platforms or social networks used for booking our services.

• Technical information (IP address, operating system type, browser type, etc.) for analytics and technical administration.

• Information provided during phone communication with us.

• Email or written correspondence.

• Video surveillance footage for security purposes, where applicable.

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What Data We Collect

• First and last name

• Personal ID number (EGN) and billing address

• Email address and phone number

• Payment details – bank accounts or card information (for subscriptions and reservations)

• Reservation and subscription history

• Security camera footage

• IP address when accessing our website

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Why We Process Your Data

We process personal data for the following purposes:

• To provide access to HUB 38 workspaces and services

• For contract fulfillment and pre-contract arrangements

• For invoicing and compliance with tax regulations

• For customer communication (reservation confirmations, support)

• For marketing purposes (only with your explicit consent)

• For ensuring on-site security (video surveillance, if applicable)

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Data Retention

• Billing and payment data – retained according to legal requirements (up to 10 years)

• Contact details – retained while you are an active client, and up to 12 months thereafter

• Video surveillance footage – retained for up to 30 days (if applicable)

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Sharing of Personal Data

We do not share your data with third parties unless:

• required by law (e.g., NRA, court authorities)

• necessary for providing our services (e.g., online payment processors, software providers such as Wix, Usercentrics, Stripe, hosting partners)

All third-party partners are GDPR-compliant.

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Your Rights

You have the right to:

• request information about your processed personal data

• request correction or deletion of data

• restrict or object to processing

• object to marketing communications

• request data portability to another provider

You may exercise these rights by submitting a written request, including via email. Your request must include:

1. Your name, address, and identification details

2. Description of the request

3. Preferred method of receiving the information

4. Date and contact address for correspondence

Requests are processed within one month from receipt.

You can contact us at:
📧 hub38.offices@gmail.com | ☎ +359 888 252 031

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Security

We apply appropriate technical and organizational measures to protect your personal data, including secure servers, encryption, and restricted access for authorized personnel only.

However, we cannot guarantee absolute security of data transmitted over the internet or full protection against unauthorized interception.

 

Contact – Data Controller

HUB 38
Address: Sofia, 38 “Ivan Vazov” St., floor 2, apt. 4
Email: hub38.offices@gmail.com